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COVID-19 UPDATE

 

WE’RE OPEN!

Updated May, 2022

Ziptrek is committed to going above and beyond to ensure the safety of our staff and guests and have implemented a number of protocols to protect against the spread of COVID-19 within New Zealand's Protection Framework (traffic light system) :

 

How we stay safe at Red:

  • Face coverings required for guests (over 12 years) and staff at all times
  • Continued increased hygiene standards, including regular hand sanitising

 

How we stay safe at Orange (current): 

  • Face coverings required for guests (over 12 years) and staff when in close proximity
  • Continued increased hygiene standards, including regular hand sanitising

 

How we stay safe at Green:

  • Face coverings are encouraged
  • Continued increased hygiene standards, including regular hand sanitising

 

COVID-19 Cancellation Policy

Your safety is our highest priority – if you or a group member is sick, stay at home. If you need to cancel or reschedule your tour, contact our Guest Services team. 

 

How we’re keeping you safe

Ziptrek Ecotours is COVID Clean Approved. Endorsed by Qualmark, this certifies that we are implementing health and hygiene measures, like the below, to help protect against COVID-19, in accordance with government guidelines.

  • When entering our booking office, at our Ziptrek Treehouse and during your ziplining tour, those aged 12+ must wear a face mask (no exemptions)
  • Ziptrek staff will be wearing face coverings at all times
  • Social distancing will be observed on the treehouse decks in between ziplines.
  • Hand sanitiser is readily available throughout the course
  • Equipment provided to you will be appropriately handled to ensure high hygiene standards
  • Staff will be regularly disinfecting high-touch surfaces on the treehouse platforms and at our Camp Street booking office