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COVID-19 UPDATE

 

WE’RE OPEN!

Vaccine Passes Required

Updated Jan 24, 2022

As New Zealand moves into the COVID-19 Protection Framework (traffic light system), Ziptrek Ecotours will require all guests 12yrs and 3months+ to have their My Vaccine Pass verified upon check-in.

Ziptrek is committed to going above and beyond to ensure the safety of our staff and guests. In order to safely operate at all traffic light levels, we will require all guests on tour to show proof of vaccination using My Vaccine Pass.

While most of Ziptrek’s ziplining experience takes place in over two square kilometres of fresh air, guests will come into close proximity with staff during harnessing/zipping/booking/briefings etc.

This is why we’ve implemented the following requirements at each level of the framework:

 

How we stay safe at Red (current):

  • My Vaccine Pass required - to be scanned at check-in at the Ziptrek Treehouse (digital or printed versions accepted)
  • Face coverings required for guests (over 12 years) and staff at all times
  • Scan in with the NZ Covid Tracing app
  • Continued increased hygiene standards, including regular hand sanitising

 

How we stay safe at Orange: 

  • My Vaccine Pass required - to be scanned at check-in at the Ziptrek Treehouse (digital or printed versions accepted)
  • Face coverings required for guests (over 12 years) and staff when in close proximity
  • Scan in with the NZ Covid Tracing app
  • Continued increased hygiene standards, including regular hand sanitising

 

How we stay safe at Green:

  • My Vaccine Pass required - to be scanned at check-in at the Ziptrek Treehouse (digital or printed versions accepted)
  • Face coverings are encouraged
  • Scan in with the NZ Covid Tracing app
  • Continued increased hygiene standards, including regular hand sanitising

 

COVID-19 Cancellation Policy

Your safety is our highest priority – if you or a group member is sick, stay at home. We will reschedule or refund your tour, no questions asked.

If you need to cancel or reschedule your tour, contact our Guest Services team. Our Camp Street booking office will be open 9am-5pm Thursday-Monday and 1pm-5pm Wednesdays.

 

How we’re keeping you safe

Ziptrek Ecotours is COVID Clean Approved. Endorsed by Qualmark, this certifies that we are implementing health and hygiene measures, like the below, to help protect against COVID-19, in accordance with government guidelines.

  • You must scan in before entering our Camp Street booking office and at our Ziptrek Treehouse
  • When entering our booking office, at our Ziptrek Treehouse and during your ziplining tour, those aged 12+ must wear a face mask (no exemptions)
  • Ziptrek staff will be wearing face coverings at all times
  • Social distancing will be observed on the treehouse decks in between ziplines.
  • Hand sanitiser is readily available throughout the course
  • Equipment provided to you will be appropriately handled to ensure high hygiene standards
  • Staff will be regularly disinfecting high-touch surfaces on the treehouse platforms and at our Camp Street booking office