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FAQs

Frequently Asked Questions about Ziptrek Ecotours


We are situated 450m above Queenstown on Bob's Peak, providing some stunning vistas. Our Guest Services Treehouse is located 100 meters to the left of the Skyline Gondola upper terminal, just past the helipad. You can reach us via the Gondola (allow 40-60 minutes from Queenstown & 90 minutes during busy periods such as Christmas, New Year, Chinese New Year and school holidays.), or walking up the Tiki Trail (allow 60-90 minutes). 


Our three tours vary in length. The Kereru 2-Line + Drop Tour and the Kereru Interactive Tour runs for 45 minutes-1 hour, the Moa 4-Line Tour is between 1.5-2 hours and the Kea 6-Line Tour is 2.5-3 hours in length. Check in time is 15 minutes before the tour is scheduled to start at the Ziptrek Treehouse. Please allow  40-60 minutes to travel by gondola from the base to the Ziptrek Treehouse. 


The Skyline Gondola pass is not included and can be purchased directly from the Skyline terminal building on the day of your tour, or online through Skyline Queenstown.


Ziptrek tours run in all weather conditions. Keep in mind you are entering a mixed alpine forest and whilst it does rain or snow, you are provided with some level of shelter through the tree canopy. We also have a limited supply of wet weather jackets, hats and gloves, if required. 

 


Reservations are strongly recommended. We book a maximum of 10 people on our Moa and Kea tours and a maximum of 8 people on our Kereru tours – therefore they can sell out quickly. In order to guarantee a place on tour, at a time that will work best for you, please contact our Guest Services team.


The minimum age to participate in a Ziptrek tour is 6 years of age for all Ziptrek Tours.

• There is a minimum weight limit of 30kg (65lbs) for Kea 6- Line tours and a minimum weight of 20kg (44lbs) for Kereru 2-Line + Drop and Kereru Interactive Tours.

• Guests under 30kg (65lbs) may zip tandem with a guide on the Moa 4-Line tour only.

• The maximum weight of a guest is 125kg (275lbs) for all tours.

• Youths (6-14 years) must be accompanied on tour by a parent or guardian.

 

 


We are extremely family-friendly and welcome anyone 6 years and over on all of our Ziptrek tours. Youth (6–14yrs) must be accompanied on tour by a parent or guardian.


A tandem option is available with a guide, only at their discretion, if they decide it is necessary.

 


Ziptrek has custom designed and manufactured harnesses, similar to the ones used for rock climbing.  Our harnesses are a five-point full body design and are lightweight, giving all our guests the security they need and the freedom to move around when on the ziplines.


Pregnant guests may not participate in Ziptrek tours for their own safety and the safety of their unborn child.


Ziptrek Ecotours has an internationally patented braking system that is manually controlled by your guides. We can safely stop zippers no matter what the wind conditions, bringing them to a smooth and controlled stop before each treetop platform. The Kereru device slowly lowers you to the ground via a controlled descent after a 3 meter free fall. 


Yes, some of our helmets have a mount so you can take your own GoPros. If you have a camera or small video recording device you can also bring it with you.  We recommend they have a wrist or neck strap so that you can attach it to yourself when zipping. We also have GoPros available for hire. 


You will not be able to bring a backpack or any other baggage on tour with you. You will be wearing a full body harness and backpacks will interfere with this harness. We recommend you leave your personal belongings at your hotel. Capacity for “small item” storage is available at the Treehouse for the Moa 4-Line, Kereru 2-Line + Drop and Kereru Interactive Tour guests. For Kea 6-Line tour guests, please bring as little as possible as all personal belongings will need to fit in the tour guide's bag which will be zipped down to the bottom with us. Alternatively you can store your bags at our booking office at 45 Camp Street, Queenstown.


Guests will have the ability to accompany friends and family to the Guest Services Treehouse and watch them zip the first line. After this, there are several opportunities to see guests zipping through the forest and dropping from the Kereru platform from the Tiki Trail. 


As it is a few degrees cooler in the forest than in Queenstown, we recommend that you dress with warm layers and for changeable conditions on the day. During the winter months, gloves, hats and warm coats are essential. Closed toe footwear is compulsory on all tours. If you have a camera or small video recording device you may bring it with you. 


As our tour area is situated on Bobs Peak, which is easily accessible with the gondola from right in the centre of Queenstown, we do not provide transfers. It is all within easy walking distance from the majority of accommodation providers in town.


Alert Level 1 - Masks are not compulsory. However, guests are free to wear them at any time if they are more comfortable. Hand sanitizer stations will be available.

Alert Level 2 - Masks will be mandatory for both guests and staff to wear during on tour. Guests are strongly encouraged to bring their own masks however, Ziptrek does have a supply of single-use masks available if necessary. Hand sanitizer stations will be available on all launching decks and at the Treehouse. At Alert Level 2, tours are unable to operate during wet weather as masks become ineffective if they get wet.

Ziptrek is closed in Alert Levels 3 & 4


Ziptrek Ecotours is COVID Clean Approved. Endorsed by Qualmark, this certifies that we are implementing health and hygiene measures to help protect against COVID-19, in accordance with government guidelines.

In Alert Level 1 - Helmets and all areas with guest and guide interaction will be regularly sanitized in accordance with health and safety recommendations.  

In Alert Level 2 - Our harnesses and helmets will be thoroughly cleaned and sanitized or isolated for 72hrs after every guest use in line with recommendations from TIA and WorkSafe.  All areas with guest and guide interaction will be thoroughly cleaned after each group.

Ziptrek is closed in Alert Levels 3 & 4


Alert Levels 1 & 2 - Scanning in with the NZ COVID Tracer app will be mandatory for all guests at our Camp Street booking office and at the Ziptrek Treehouse. If you feel sick or unwell prior to your tour, stay at home and contact us to re-schedule your booking at no charge. If you develop flu-like symptoms or get sick in the 14 days after coming on tour, please notify Healthline immediately.

Ziptrek is closed in Alert Levels 3 & 4


Alert level 1 - It is up to the individual guest should they wish to go on tour. There is no advisory to avoid being out on tour at this time.

Alert Level 2 - We advise that people who are considered 'At Risk' (70+, underlying health conditions etc) should not come on tour during Alert Level 2.

Ziptrek is closed in Alert Levels 3 & 4


In Alert Level 1 - There is no physical distancing required on tour. Our tour size will continue to run up to a maximum of 10 spaces.

In Alert Level 2 - Treehouse platforms will be marked with 1m spacing to help you measure distance from other groups. Guides will also help to let you know the best places to stand to adhere to social distancing requirements.

Ziptrek is closed in Alert Levels 3 & 4


The Kereru Interactive Tour includes the same two ziplines and 21 metre drop as the standard Kereru tour, however the Interactive tour offers a more immersive story-telling experience through your animated tour guide "Kerry the Kereru" utilising AR (Augmented reality) technology on iPads that will be distributed on tour to our guests. 


AR stands for augmented reality which is when you can view digital animations or content over real-life scenes. The game Pokemon Go is a great example of AR Technology! 


Families with children 6-14 years will enjoy the digital story-telling the Kereru Interactive uses and like many Disney movies that appeal to both parents and children alike, the K.I tour offers a dual attraction for parents with children.

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