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FAQs

Frequently Asked Questions about Ziptrek Ecotours


Ziptrek's tour area is located in the forest on Queenstown's iconic Bob's Peak (Gondola Hill) and can be accessed by a short walk from Queenstown's town centre. Learn more.

All Ziptrek tours depart from the Ziptrek Treehouse, at the top of the Skyline gondola.

There are two ways to access our Ziptrek Treehouse:

  1. (1) Purchase tickets to ride the Skyline gondola (allow at least 60mins, 90mins during peak periods). Gondola tickets separately.
  2. (2) Walk the Tiki Trail (allow 60-90mins)

Whether you are short on time or have all afternoon to hang out, there’s a tour to suit everyone!

Our Kea 6-Line tour is 2.5 to 3 hours in length. Our Moa 4-Line tour takes between 1.5 and 2 hours.

If you’re short on time, our Kererū 2-Line + Drop and Kererū Interactive tours take only 45 mins to 1 hour.

Check-in at the Ziptrek Treehouse at least 15 minutes before departure. Allow 40-60mins to travel by gondola from the base to the Ziptrek Treehouse. 


You will need to purchase your Skyline Gondola pass separately – either directly from the Skyline terminal building on the day of your tour, or online through Skyline Queenstown.


Ziptrek tours run in rain or shine (and even snow!), all year-round.

Our tour area is located in a mixed alpine forest – the tree canopy does provide some shelter from rain/snow. We also do have a limited supply of wet weather jackets, hats and gloves, if required – but we recommend you always come prepared with extra layers! 


Bookings are essential. Our small-group Kea and Moa tours only take a maximum of 10 people and our Kererū tours max out at 8 – meaning they can sell out quickly!

In order to guarantee your spot and your preferred tour time, ensure you book ahead online, or by calling our Guest Services team.


Age Restrictions

Those aged 6+ years are able to participate in a Ziptrek tour. Plus, we offer discounted pricing for Youth aged 6-14 years! 

Youth (6-14 years) must be accompanied on tour by a parent or guardian.

Weight Restrictions

Strictly, the maximum weight is 125kg (275lbs) for all tours.

Our Kea 6-Line tour has a minimum weight requirement of 30kg (65lbs).

The Kererū 2-Line + Drop and Kererū Interactive tours have a minimum weight requirement of 20kgs (44lbs).

If a member of your group weighs less than 30kgs, please inform our Guest Services team when booking.


Absolutely! Ziptrek is a great family-friendly activity option. 

Those aged 6+ years are able to participate in a Ziptrek tour. Plus, we offer discounted pricing for Youth aged 6-14 years! Youth (6-14 years) must be accompanied on tour by a parent or guardian.


Tandem ziplining is only possible with a Ziptrek guide. Your guide will offer tandem ziplining at their discretion, if absolutely necessary.

 


Ziptrek has custom-designed and manufactured harnesses, which are similar to those used for rock climbing. Our harnesses are a five-point full-body design. They are lightweight, giving all our guests the security they need and the freedom to move around when on the ziplines.

Learn more about your safety at Ziptrek.


For their safety, pregnant guests are unable to participate in Ziptrek tours.


On our ziplines, our internationally patented braking system allows us to safely bring zippers to a smooth and controlled stop before each treetop platform. We offer what we like to call VIP-zipping – all you need to do is sit back, relax and enjoy the fantastic views!

On the Kererū drop, the jump device slowly lowers you to the ground via a controlled descent after the 3-meter freefall.


Yes! You can absolutely bring your camera to capture the memories of your epic ziplining adventure. We do recommend that you secure your device with a strap while zipping – we don't want it lost forever on the forest floor!

We also have GoPros available for hire and can even provide helmets with mounts.


Please aim to bring minimal belongings with you on your Ziptrek tour – you will not be able to wear a backpack while zipping!

We do have the capacity to safely store small items: jackets, wallets, small bags, sunglasses etc for you while on tour – but recommend you leave anything bulky at your accommodation or at our booking office at 45 Camp St, Queenstown.


If you’d like to watch your friends/family zip, you can accompany them to our Ziptrek Treehouse and watch their first zipline. 

After this, there are several spots to view our zipline course from the Tiki Trail, including our Kererū drop platform. 


Closed-toe footwear is compulsory on all tours. It’s always a few degrees cooler up on Bob’s Peak and weather conditions can change quickly. Always bring an extra layer, no matter the season.

In winter, we recommend you rug up as if you’re going skiing! Gloves, hats, neck warmers and warm coats are essential.

If you have a camera or small recording device, you’re welcome to bring it with you. 

We do have the capacity to safely store small items: wallets, small bags, sunglasses etc for you while on tour – but recommend you leave anything bulky at your accommodation or at our booking office at 45 Camp St, Queenstown.


As our tour area is situated on Bobs Peak, which is easily accessible with the gondola from right in the centre of Queenstown, we do not provide transfers. It is all within easy walking distance from the majority of accommodation providers in town.


Ziptrek Ecotours is COVID Clean Approved. Endorsed by Qualmark, this certifies that we are implementing health and hygiene measures to help protect against COVID-19, in accordance with government guidelines.

Refer to our COVID-19 page for our latest updates and safety measures.


Our Kererū Interactive Tour includes the same two ziplines and 21-metre drop as the standard Kererū tour, however the Interactive tour offers a more immersive story-telling experience through our animated tour guide "Kerry the Kereru" by utilising AR (augmented reality) technology on iPads. 


AR – augmented reality, is an enhanced version of the real world achieved through the use of digital animations. Pokemon Go is a great example of AR technology!


Our Kererū Interactive tour has been designed to be enjoyed by all! Like many Disney movies, both adults and children are equally able to appreciate the content.

We think that families with children ages 6-14 years will especially enjoy the digital storytelling element of our Kererū Interactive tour. 


Book with confidence with Ziptrek's flexible cancellation policy. Bookings of less than 10 people are eligible for free cancellation up to 24hrs before you zip.

Cancellations made within 24 hours prior to tour departure, or 'no shows' will be charged the full tour price. A re-scheduling fee will be charged if the change is made within 24 hours of the original tour time.