Your Safety
What does safety mean to us?
At Ziptrek we have been safely zipping guests since 2002. We have extensive zipline experience and have set the standard on the delivery of commercial ziplining around the globe!
Ziptrek’s first core value is Safety. It is at the forefront of everything we do and deep within our company culture. We know that with a strong safety culture, systems and equipment we can offer an unforgettable experience.
What are the risks?
Ziptrek Ecotours is an adventure activity that takes place at height within a forest environment, as such there are elements of risk involved. The primary risks being (but not limited to):
- Fall from height
- Collision with objects
- Equipment failure
- Changing weather conditions
- Natural hazards (such as fire, and earthquake)
- Slips/trips and falls
We will take all reasonable and practicable steps to ensure your safety whilst out zipping with us.
LEGISLATIONS & How are we audited?
The Health and Safety at Work Act 2015, The Health and Safety at Work (Worker Engagement, Participation and Representation) Regulations 2016 and The Health and Safety at Work (Adventure Activities) Regulations 2016 apply to all operations.
The Health and Safety at Work (Adventure Activities) Regulations 2016 requires commercial adventure tourism and outdoor operators in New Zealand who provide adventure activities to undergo a safety audit and be registered.
Qualworx provide our audit where we are audited against the Safety Audit Standard (version 2.0) - Safety management system requirements for adventure activity operators.
WHAT YOU CAN EXPECT FROM US
- Restrictions or cancellations may occur if necessary, due to heightened risk.
- Continued safety training and development of the team.
- All equipment meets global industry standards and adheres to a strict inspection regime.
- Clear guest screening process to ensure guests can participate safely and comfortably.
- Daily and periodic inspections of our full course environment.
- Safety briefings prior to participation in the activity.
- Dedicated supervisor physically present on course, overseeing operations at all times.
- Environmental conditions monitored to ensure we are operating within safe parameters. Activities will cease as required.
- Management and adjustment of tour sizes.
- We have the right to refuse participation or stop tours if we feel there is a safety concern.
What can we expect from you?
- Inform us of any pre-existing injuries and medical conditions. We might ask for a doctor's note.
- Follow all instructions provided by Ziptrek staff.
- Complete the pre-tour check-in process including the participant consent form.
- Dress appropriately for the activity, including closed toe footwear and warm layers.
- Be physically capable of completing the activity. If you are unsure give our team a call (we have zipped guests over 90!)
- Pregnant guests cannot take part in the activity.
- Meet our age and weight requirements.
- Minimum age 6 years, minimum weight Kereru 25kg, minimum weight Kea 30kgs, maximum weight all tours 125kgs.
If you have any questions related to safety, please contact us!
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